Shipping and Returns
Making online purchases doesn't offer the same tangible experience as shopping in a store, so it can be hard to determine the perfect items and sizes. We are proud to say we have years of experience offering guidance on which items and sizes will work best for each person. So, while we can't see you in person, we are happy to answer questions about sizing, fit, material, etc. before making a purchase. Please don't hesitate to email us with questions at email@example.com or through our contact form.
Regular Price Items
ATELIER957 will accept returns for regular priced items within 14 days of the order date for store credit only. All goods must be unworn and in perfect condition. Shoes will be accepted only if returned in their original, undamaged shoe box.
All reduced price sales are final. We do not accept returns or exchanges.
Returns & Credit
Customers are responsible for return shipping charges.
Please return goods to:
957 Grand Avenue
St. Paul, MN 55105
You will be issued store credit in the form of a discount code to be used at atelier957.com. Your code will be emailed to you within 5 days of the receipt of goods. The credit amount will be the final purchase amount (less any promotional discount if one was used at checkout).
ATELIER957 offers shipping through UPS for a flat fee of $14.00 for domestic shipping and a flat fee of $30.00 to Alaska, Hawaii and Puerto Rico.
In store pick up is available upon request.
Orders that are placed between Monday and Friday will ship within 24 hours pending availability and payment verification, with weekend orders being shipped the following Monday. This excludes holidays.
We are not responsible for any missing or stolen packages after they have been delivered.
ATELIER957 offers shipping around the world via DHL, with shipping fees calculated at checkout based on the weight and destination of your order.
International taxes and duties may apply. It is the responsibility of the receiver to pay international duties.
If you have any questions regarding shipping, please do not hesitate to contact our store at firstname.lastname@example.org or through our contact form.